PONi Cosmetics | Waterproof Brow Créme | Thoroughbred - Australia
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Free Express Shipping on orders above $80.
Standard Shipping is Free on all orders Australia wide.
How long will it take for my order to arrive?
We ship orders same day with a 3pm cut off.
All orders are sent via Australian Post eparcel.
They include signature on delivery and insurance on all packages.
Standard Shipping takes between 1-5 business days within Australia, orders over $80 receive free next day delivery*
* Next day delivery is only guaranteed if you live in a NDD zone.
Please check the Australian Post website for more details.
How can I track my order?
You will receive a tracking number as soon as your order has shipped that you will be able to track through the Auspost website.
Do you offer refunds or exchanges?
We want you to be happy with your purchase however due to hygiene reasons, we are unable to refund or exchange your products if they have been swatched or used.
If you have changed your mind, you are welcome to return your order for a refund or exchange.
The buyer will be responsible for return postage costs unless your order is faulty.
My order arrived damaged, what do I do?
We exhaust every avenue to insure that you receive your order in perfect condition, This includes tracking & insurance.
If your order has arrived damaged, please send photos of your product and the packing it came in and email it to:
firstname.lastname@example.org and we will review them on a case by case basis.